FAQ

Absolutely! We serve customers from all over the world. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.

Order processing takes 1-5 business days before shipment.

Once your item/s is dispatched, estimated delivery time is:

USA: 7-15 business days

UK: 15-25 business days

Australia: 15-25 business days

Canada: 15-25 business days

Europe: 15-25 business days

Rest of world: 25-35 business days

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

Our items are shipped out sometimes the next business day, so you will need to contact us quickly.

We can not accept cancellations once your order has started its shipping process 24 hours after the purchase. Please still contact us, we will do our best to help you out.

If you think your order has been delayed or lost in the post please Contact Us and we will start an investigation with the courier. Unfortunately we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.

Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.

Yes, we use industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.

Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.

If you want to edit or change your order please notify us as soon as possible through our Contact Us page. Unfortunately, once your order has been processed we cannot make any changes or cancellation (24 hours after the order).

If you have received a damaged or not as described item upon delivery, please Contact Us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.